Reports enable all the information that QM has gathered through the evaluations and coaching options to be brought together and analysed in numerous ways. Individual agents, managers, teams and departments can have their performance reviewed, benchmarked and compared against set goals.

The strengths and weaknesses of any element of the organisation can quickly be displayed in forms that are easily understood, enabling appropriate changes to be made for further improvement. All reports data can be exported and used for compiling additional graphical reports.