Click Headline Scores Tracking in the navigation panel

The default setting for the report is to include completed evaluations for all agents managed by X. To limit the report to evaluations completed for an individual department, team or user click the department/team/user radio button.

Use the template dropdown menu to select which template the evaluation scores will be taken from.

Select which category of media files calls will be included – click the ellipsis symbol to reveal the available categories in the select category pop-up. If no category is selected then all media files calls will be used.

Select the calendar period from which evaluation scores will be taken and whether the period will cover the dates when the evaluations themselves were created or when the media files calls being evaluated were made (evaluation date or call date)

Click OK or cancel to create the report or discard it