Select the report you want to run:

• Completed evaluations for all agents
• Produces a league table of all completed evaluations created by the logged in user for the specified dates.
• Average score for every user
• Produces a league table of the average evaluation scores for all users evaluated by the logged in user for the specified dates
• Average score for every team
• Produces a league table of the average evaluation scores for all teams evaluated by the logged in user for the specified dates
• Agent scores
• Produces a league table for the selected units/teams/agents in a particular date range, broken down by agent, with a running average score. A line graph is also available
• Agent exceptions
• Produces a league table that shows the evaluation scores, which fall above or below a defined set of values. A split bar graph is also available
• Training Needs
• Identifies strengths and weaknesses for all levels of the organisation. Displays distribution of ratings for each definition.
• Headline Scores Tracking
• Trend analysis of headline scores at all levels of the organisation
• Evaluation Summary
• Summary of all evaluations undertaken, based on particular criteria, in a concise printable format
• Evaluation Tracking
• Details of all evaluations undertaken, based on particular criteria, in a concise printable format
• Definitions Tracking
• Trend analysis of definitions at all levels of the organisation
• Track Changes
• This report shows what changes have been made to scores by managers to level or correct scoring by a supervisor. This report can be used to identify supervisors that are constantly under or over scoring and or managers that are targeting changes to specific users
• Track Rejections
• The track rejections report is designed to show all calls that have been rejected over a specific time period for a particular manager. This report can be used to identify how many rejections an evaluator has made and if certain evaluators are rejecting too many calls.